FAQs

Can't find the answer you're looking for, we've provided a list of our most frequently asked questions.
Still need help, please email us - mie.fitnessapparel@gmail.com

 

Q. How to place my order on the site?

  1. Click “Add to cart” button on the products you wish to purchase.
  2. Click “Continue Shopping” to continue add other products into the cart or click “Checkout” to proceed your payment for the products.
  3. You'll reach a log in page where you need to log in your account using your Username and Password. If you don't have an account created yet, you need to register an account before you proceed your payment.
  4. You'll need to confirm your shipping address on the “Shipping Address” page and click “next” button.
  5. From here, you need to select your shipping methods and click “next” button.
  6. Next you'll need to choose your payment method then click “next” button.
  7. After the steps before this have been done, You need to reconfirm your billing details and agree on the terms and condition.
  8. Click “Confirm Order” to complete the order.

 

Q. What are the payment methods available?

We offers various kind of Payment Methods as shown below :-
1. Internet Banking via Ipay88 or Manual Bank in to 

Bank : MAYBANK
Bank Account : 512978070440
Account Name : MIE FITNESS APPAREL

For Manual Bank-Ins,
After you've made payment, please send us the payment receipt as proof of payment.
You may scan and email us : mie.fitnessapparel@gmail.com or send us the receipt screenshot on Instagram DM. 
Note: Your purchased products will not be delivered until we have this confirmation.

Q. How to change my account personal information and shipping address?

  • Log-in your account → Click on “Account Maintenance” → Edit your account information and Shipping address here.


Q. I forgot my Password for my account. What should I do to retrieve it?

  1. Click on “Lost Password?” and fill your email that used to register the account in the box.
  2. Click Submit.
  3. A verification token will be sent to you. Once you have received the token, you will be able to choose a new password for your account.


Q. I entered the wrong address, can I change my delivery address?

If you have provided incorrect shipping details, we are unable to alter the details once the order is place. You'll be responsible to redirect the parcel to your correct address. We cannot be held responsible for lost items due an incorrect address.

Please check your address before completing your order. As your order will be delivered to the address you entered at checkout.

Q. What is the product's transaction currency?

All products transaction currency will be done in Ringgit Malaysia.


Q. How long does the delivery usually takes?

Delivery usually will takes about 3 to 5 working days.


Q. I have not received my confirmation email, where should I look?

You should receive your order confirmation email within the hour after the order was placed. Please check your junk mail and spam folder in case the email went directly there.

 

Q. My clothes don't fit, can I return them?

Yes you can! You have 7 days from the delivery date to make an online request to return an item. Please view our "Return & Refund Policy" page for more details.